This Privacy Policy explains how PrepVia LLC ("PrepVia", "we", "our", "us") collects, processes, stores, shares, and protects personal data from our customers, partners, and users ("you", "your"). By using our services, you consent to the practices described in this Privacy Policy.
2. Data Controller & Contact
PrepVia LLC acts as the Data Controller. Our contact details are:
Address: 8507 NW 72nd St, Miami, FL 33166.
Email:contact@prepvia.com
Phone: +1 (855) 919-2290
3. Data We Collect
We may collect the following categories of information:
Marketing Data: preferences, interactions with newsletters, campaigns, and offers.
4. How We Collect Data
Directly: when you register, purchase, or upload documents.
Automatically: through cookies, analytics tools, and logs.
From Third Parties: including Stripe (payments), marketplaces such as Amazon/Walmart, and analytics providers.
5. Purposes and Legal Bases for Processing
We process your data for the following purposes:
Service Fulfillment: to provide prep center and logistics services (Contract Performance).
Payment Processing & Invoicing: to handle payments and issue financial documents (Contract/Legal Obligation).
Customer Support & Communication: to respond to inquiries (Legitimate Interest/Contract).
Marketing & Promotional Communication: to provide offers with consent or legitimate interest.
Analytics & Service Improvement: to enhance user experience (Legitimate Interest).
Security & Fraud Prevention: to detect and prevent fraudulent activity (Legal Obligation/Legitimate Interest).
Legal Compliance: to meet tax, accounting, and regulatory obligations (Legal Obligation).
6. Sharing Data with Third Parties
We only share your information where necessary:
Stripe: for secure payment processing.
Hosting & Cloud Services: including AWS for data storage.
Marketplaces: such as Amazon and Walmart, where integrations require.
Analytics & Marketing Providers: for platform optimization and communication.
Professional Advisors: including legal, tax, and accounting consultants.
Regulatory Authorities: if legally required.
7. International Data Transfers
Your information may be transferred to jurisdictions outside your country. In such cases, we ensure appropriate safeguards, including Standard Contractual Clauses or equivalent measures, to comply with GDPR, CCPA, and LGPD.
8. Data Security
We apply strict technical and organizational measures to protect your information, including:
Encryption in transit (SSL/TLS) and at rest.
Role-based access controls.
Regular penetration testing and vulnerability assessments.
Firewalls, intrusion detection, and continuous monitoring.
9. Data Retention
We retain personal data only as long as necessary:
Payment & invoicing data: at least 5 years for tax/legal compliance.
Account data: until deletion request or contract termination.
Technical logs & analytics: retained for 12 months.
Legal compliance data: retained as long as required by law.
10. Your Rights
Under applicable law (GDPR, CCPA, LGPD), you have rights including:
Access: to know what personal data we hold.
Correction: to update inaccurate information.
Deletion: to request erasure of your data.
Restriction: to limit how your data is processed.
Portability: to receive your data in a transferable format.
Objection: to object to processing for marketing or legitimate interests.
Consent Withdrawal: at any time, without affecting prior lawful processing.
Requests may be submitted to contact@prepvia.com.
11. Children's Privacy
Our services are not directed at individuals under 13. We do not knowingly collect data from children. If we discover data collected from minors, we will delete it immediately.
12. Cookies & Tracking Technologies
We use cookies, pixels, and other tracking technologies for functionality, analytics, security, and marketing. You can manage preferences via browser settings or opt-out options provided in accordance with applicable law.
13. PrepVia Sourcing Assistant (Chrome Extension)
The PrepVia Sourcing Assistant is an optional Chrome extension for PrepVia customers. It works only after you connect it to your PrepVia account, and only on Amazon.com. It never runs on your own Amazon pages (orders, Buy Again, browsing history, lists, cart, account), checkout or sign-in.
What it reads on Amazon product pages: the product ID (ASIN) of the page you are viewing; Amazon's "bought in past month" line; the Best Sellers Rank line (the main rank and category and up to 2 subcategory ranks) and whether the page has size or color options; the product's rating, its count of ratings and its "Date First Available"; whether the product says "Frequently returned item"; the "Sold by" link of the offer Amazon features (the seller's name and the seller ID in its address), to name that seller in the panel; and whether the page's address is the one Amazon gives a click on a Sponsored ad (only that yes or no). With "Show PrepVia data on search pages and recommendations" on (the default), it also reads the product IDs of the recommended products near your screen, at most 30 per page.
What it reads on other Amazon pages: when you click "Collect ASINs on this page", the product IDs shown on that one page. With "Show PrepVia data on search pages and recommendations" on (the default), the product IDs of the results near your screen on search, browse, Best Sellers and shopping pages (at most 50 per page) and of the products in the carousels between them (at most 30); where the boxes are on screen, to place one line under each; for a result whose line does not fit under it, the address of its image link, only to find that image; and whether Amazon shows each of those products as Sponsored or with a coupon. On the reviews page that the panel's "Recent reviews" link opens, newest first, the dates of the US reviews in the list. It never reads your search words, the text of reviews, your Amazon account or other websites.
What it sends to PrepVia: the ASIN of the product page you are viewing (automatically while the panel is open, or only when you click the PrepVia tab if you turn automatic opening off), a sale price you type, and, when you use these features, the product IDs you collect with the type of page, the products you watch, the product cost you add, and your panel layout. A product page opened in a background tab sends nothing until you view it. With "Show PrepVia data on search pages and recommendations" on, the product IDs of the results and recommended products near your screen, to show their sellers, Buy Box and sales rank. Nothing else it reads on Amazon is sent: never the page address, your search words, ranks, ratings, review dates, seller names, or Sponsored or coupon marks.
What it keeps in your browser: your connection token, the product costs you type (for your last 300 products), your settings (automatic opening, data on search pages and recommendations, remembering products you view, light or dark colors, minimized panel, last list), and, for the browser session only, the last answers shown (so a product opened again within 10 minutes is not requested again). With "Remember products I view to estimate sales (stays on this computer)" on (the default), it also keeps, only on this computer: the rank, category and "bought in past month" line of the product pages you open, one row per product per day for up to 120 days, to estimate sales from your own readings; the dates of recent reviews (at most 10 per product, up to 120 days); the days each product was shown to you as Sponsored or with a coupon (up to 30 days); and, for the products you sell, the panel's estimates and the forecasts you save, to check them against your sales. These are tied to your PrepVia and Amazon account, deleted first if another account connects in that browser, and never sent to PrepVia or anyone. When the PrepVia web app is open in the same browser, it can ask the extension for the sales estimate of the products on its screen; the extension answers with the estimate only, and the web app shows it there without sending or storing it.
How we use it: only to show you fees, margins, your own sales, offers, eligibility and scores for that product, from your own Amazon seller account connected to PrepVia, and to save the products you choose to your PrepVia account. With the search page option on, it also shows the sellers, Buy Box and sales rank of each result and recommendation. Amazon data shown in the extension comes from your own Amazon authorization or from the page you are viewing, and is never shown to another PrepVia customer. Data the extension saves to your account follows Section 9 (Data Retention).
What we do not do: we do not sell or transfer extension data to third parties, we do not use it for advertising or for purposes unrelated to the extension, and we do not use it to determine creditworthiness or for lending. The extension does not send cookies, does not run remote code, never changes your Amazon delivery location (ZIP code), and does not track browsing outside the Amazon.com pages described above. Our use of this data complies with the Chrome Web Store User Data Policy, including its Limited Use requirements.
Your control: you can minimize the panel; turn off automatic opening, the search page option or remembering products you view in the extension's popup; delete everything it keeps in your browser with "Clear stored data"; disconnect the extension (which revokes its token); or remove it from chrome://extensions. To ask for deletion of your data, contact us (Section 16).
14. Legal Disclosures
We may disclose personal data when required by law, subpoena, or court order, or when we believe it is necessary to protect our rights, safety, or comply with legal obligations.
15. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted with an updated effective date. Material changes will be notified via email or portal alerts.