PrepVia support
Help with the PrepVia app and with your account at PrepVia, the prep center and multichannel 3PL in Miami, FL. Customers open a ticket in the app, and the team also answers by phone, WhatsApp and email.
Open a ticket in the app
- Sign in to the PrepVia app and open Help: the question mark at the top of the screen, then Contact support.
- Pick a category and a priority, and write a subject and what you need.
- Each ticket keeps its status and the conversation with the team, and you reply inside the same ticket.
Go to Help in the PrepVia app. It asks you to sign in first.
Call, WhatsApp or email
The team speaks English, Spanish and Portuguese.
- +1 (855) 919-2290
- contact@prepvia.com
- 8507 NW 72nd St, Miami, FL 33166Prep: Monday to Saturday, 9 AM to 5 PM ET (Saturday is for internal prep, labeling and kitting)Dock receiving: Monday to Friday, 9 AM to 5 PM ETCarrier and client pickup: Monday to Friday, 12 PM to 5 PM ET
Not a customer yet, or looking for a policy
- To start with PrepVia, book a 15-minute call or ask for a quote.
- How we handle your data: the Privacy Policy. The Terms and Conditions cover the service.
- Everything else is on the PrepVia home page.