Services, returns processing
Returns processing
PrepVia receives the items your customers return, inspects them and grades their condition. In the PrepVia app you see each return with its grade and decide what happens to it: back to your inventory, shipped out with your label, or disposed of.
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What the service covers
Graded by condition
Each returned item is inspected when it arrives, and its grade shows in the PrepVia app, in Returns & removals.
Back to inventory
Items graded New/Unused go back into your sellable stock at PrepVia.
Shipped out
Upload a shipping label and the item ships wherever you send it.
Disposed of
Items you cannot sell are disposed of and leave your inventory.
How it works
Step 1
Send the returns
Your customer returns ship to the PrepVia warehouse: 8507 NW 72nd St, Miami, FL 33166.
Step 2
Registered and graded
The team registers each item in Returns & removals and grades it New/Unused, Used Like New, Partially Damaged or Damaged.
Step 3
One decision per item
Send it back to inventory (New/Unused only), ship it out with your label, or dispose of it.
See how it works with your products
Pricing is quoted per account on a free 15-minute call.
Returns processing at a glance
- Unit
- Per unit
- Grades
- New/Unused, Used Like New, Partially Damaged, Damaged
- In the app
- Receiving, Returns & removals
- Price
- Pricing is quoted per account on a free 15-minute call.
See also removal orders and disposal.
Every PrepVia service is on the services page.
Questions about returns processing
What happens to a returned item?
Which returns can go back to inventory?
How is returns processing priced?
Need a home for your returns? Tell us your volume and we will quote your account.
Pricing is quoted per account on a free 15-minute call.